Our team prioritizes reports that involve any form of physical risk, but we respond to all reports within 48 hours.
In App Reporting
We’ve made reporting in the app easy and fast. Just click on the shield symbol when matching or once someone is on your friend’s list to report them. A list of reasons why you’re making the report will appear for you to select.
Do you need advice on using HeyU?
If you need advice on how best to use HeyU or need any help on using our app, then contact our trained team, who will be happy to support you. Sometimes social media can provoke difficult emotions – we’re here to help. Please contact HeyU support team at support @ heyu.chat
Are you concerned about someone else’s behavior?
If you’re concerned about something that you or someone close to you experienced on HeyU, please let us know. Our Community Guidelines cover things like bullying, nudity and fake profiles and we take action against users who break these rules. Please make a report to support @ heyu.chat
Are you or someone else in physical danger?
If something has happened on HeyU that puts a community member in immediate danger – such as threats of violence or suicide – report it to us and contact the police straight away. We prioritize emergency reports and work with the police and other relevant authorities to take action. Please make a report to support @ heyu.chat